1. Introduction
At EdgeCraft Co., we take pride in our hand-forged craftsmanship. Whether it’s for your home, business, or gifting, your satisfaction is our top priority. Here’s how we handle returns, replacements, and refunds:
2. Returns (Retail Orders)
We may use your data to:- We accept returns within 7 days of delivery.
- Items must be unused, in original condition and packaging.
- The buyer is responsible for return shipping.
- A full refund will be issued once we receive and inspect the returned product.
- In most cases, no return is needed for damaged items.
3. Cancellations
Cancellations are accepted within 12 hours of order placement.
4. Refunds
- Refunds are issued within 3–5 business days after return is received and approved.
- Refunds are made to the original payment method only.
5. Non-Returnable Items
Due to the custom nature of our work, personalized or made-to-order products cannot be returned unless they arrive damaged or defective.
6. Wholesale Orders
- Wholesale and bulk orders are final sale and non-refundable unless the items are defective or damaged in transit.
- Replacements for faulty items will be handled case by case.
- We encourage you to review product samples prior to placing large orders.